Aldaview Policies:

Abuse Policy (PDF)

Rights Policy (PDF)

Complaints and Feedback Process (PDF)


TCMH-wide Policies:

Code of Conduct

Accessible customer service policy (PDF)

Workplace Violence and Harassment Policy (PDF)



Privacy statement

It is understood that we hold a significant amount of personal information about our residents, supported individuals, families and staff. We respect the resident, supported individual, family and staff’s right to privacy. Information is only shared with other Health Information Custodians for the purpose of providing appropriate care. No other private information will be shared without the explicit consent of the person. Any questions or concerns regarding the information we hold or how it is shared can be directed to Dr. Steven Harrison, Privacy Officer, or to the Executive Director of each division; Andrea Vlasata, Corporate Office, Nancy Eros, Nithview Community, Tammy Deutsch, Greenwood Court and Louise Lepp, Aldaview Services.

Website statement

TCMH receives funding from the Ministry of Children, Community and Social Services (MCCSS), the South West and Waterloo Wellington Local Health Integration Networks (LHIN) and the Government of Ontario, for its long-term care operations. The views expressed in this website are the views of TCMH and do not necessarily reflect those of MCCSS, the LHINs or the Government of Ontario.