Aldaview Policies:

Abuse Policy (PDF)

Rights Policy (PDF)

Complaints and Feedback Process (PDF)


TCMH-wide Policies:

Code of Conduct

AODA: Integrated Accessibility Standards

Accessible customer service policy (PDF)

Workplace Violence and Harassment Policy (PDF)

Whistleblower Protection



Privacy statement

It is understood that we hold a significant amount of personal information about our residents, supported individuals, families and staff. We respect the resident, supported individual, family and staff’s right to privacy. Information is only shared with other Health Information Custodians for the purpose of providing appropriate care. No other private information will be shared without the explicit consent of the person. Any questions or concerns regarding the information we hold or how it is shared can be directed to TCMH Privacy Officer, Dr. Steven Harrison (sharrison@tcmhomes.com or 519-275-0683).

TCMH receives funding from the Ministry of Children, Community and Social Services (MCCSS) for its developmental services operations. TCMH Further received funding from the South West and Waterloo Wellington Home and Community Care (formerly LHIN) and the Government of Ontario, for its long-term care operations. The views expressed in this website are the views of TCMH and do not necessarily reflect those of MCCSS, Home and Community Care, or the Government of Ontario.